YOU ACKNOWLEDGE THAT BY ACCESSING THIS WEBSITE, ITS ASSOCIATED APPLICATIONS, PLATFORM, AND/OR SERVICES, THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY AND COMPLY WITH THE TERMS SET FORTH HEREIN. IF YOU DO NOT OR CANNOT AGREE WITH ANY PART OF THIS CONSENT TO TELEHEALTH, YOU MAY NOT ACCESS NOR USE THE WEBSITE, APPLICATIONS, PLATFORM AND/OR SERVICES.

‍Introduction

Remedy Well (collectively, "we," "our," "us," or "Remedy Well") is an digital health Remedy Well that offers a website and a related application through which users, clients, or other visitors (collectively "you" or "your") may request and obtain online consultations with licensed Health Care Providers (collectively "provider" or "Providers") as managed by the provider network Ovie Health Group. NP. McKenzie with Ovie Health Group is a board certified family nurse practitioner and obesity medicine specialist licensed to practice medicine. NP. McKenzie's NPI is 1972131050, with active licenses in California (95025088), Massachusetts (2352682), Rhode Island (Pending), and Vermont (101.0136145TELE).

Through Remedy Well, users may receive consultations, treatment plans, at-home lab kit reviews, diagnoses, or prescriptions through nationwide local and/or mail order pharmacies that Remedy Well has partnered with for the provision of such services (collectively, “Services”). These Services are offered online via telehealth, a method of delivering remote access to healthcare that makes use of a number of telecommunications technologies, including synchronous video or voice, asynchronous chat, email, or other secure communication methods remotely. As a result, telehealth may involve the electronic transmission of personal health information such as health records, laboratory findings, necessary photographs, video recordings, information obtained from remote monitoring devices, or similar data for proper clinical assessment, diagnosis, treatment, and follow-up services.

‍Potential Benefits of Telehealth

‍The potential benefits of telehealth Services include: having access to medical care and health education without needing to leave home, thereby improving access to health care, receiving private diagnosis, and treatment at a time that can be more conducive to client schedules. This can result in improved clinical outcomes and more affordable medical care.

‍Potential Limitations of Telehealth

‍Although Remedy Well is dedicated to using industry best practices for the security of our website, application, platform, network, and software, with enhanced security tools and protocols in place to protect personal health information, the electronic transmission of information always involves a certain degree of risk. This includes, but is not limited to, treatment information being disrupted or distorted by technical failures, sessions being interrupted or accessed by unauthorized persons, miscommunication between myself and the provider via Telehealth, being overheard by persons near me, and electronic communication can be forwarded, intercepted, or changed without my knowledge and despite taking reasonable measures. Regulatory requirements in your state may prevent you from obtaining certain Services or prescriptions, your past medical history or a specific presenting condition may prevent you from using telehealth, we may not be able to perform certain tests, and the information you transmit via telehealth may not be sufficient for an accurate diagnosis and treatment. These limitations can prevent proper diagnosis and treatment, and such technology failures may even disrupt Services.

‍Off-Label Use of Devices or Medications

‍On the Remedy Well platform, Providers occasionally may suggest FDA-approved medical tools or drugs for conditions in ways beyond those that the FDA has approved.  This practice is referred to as "off-label use."  If a Provider decides that using an FDA-approved product or medication off-label in conjunction with your treatment is clinically appropriate, they will let you know and give you the chance to accept or reject such treatment plans before a prescription is written.

‍Responsibility to Maintain Separate Primary Care Provider

You are encouraged to speak with and take into consideration the counsel of other Providers, including conventional physicians and Providers, as alternatives to the Providers on the Remedy Well platform. Providers will confer with, but not replace care presently provided by other physicians or Providers, including internists, gynecologists, cardiologists, therapists, psychiatrists, gastroenterologists, or other specialized care Providers. It should be noted that as a requirement for care at Remedy Well, you must maintain a relationship with an outside physician who will serve as your primary care practitioner. You must call 911 or go to a hospital if you are experiencing a medical emergency and are unable to receive treatment from your health care physician.

‍No Guarantee of Results

‍By using Remedy Well products and services, you acknowledge that there is no guarantee that you will experience positive results. It is in your best interest to discuss alternative treatment options with your primary care physician or another qualified specialist before and during treatment, especially if you are being treated for any suspected or actual medical condition The Services provided by Remedy Well do not prevent you from using other treatments or services, although you must notify any practitioners sought of the specific treatments or services that you are receiving from Remedy Well. Failure to follow treatment recommendations and guidelines will affect treatment outcomes. You must inform Remedy Well Providers immediately of any adverse effects of treatment, including any negative or unexpected physical, mental, or emotional effects associated with the use of any Remedy Well products or Services.

‍Notification of Information that May Affect Eligibility

‍By using Remedy Well's products and Services, you agree to promptly notify our Providers of any changes that may affect your eligibility for our Services, including pregnancy, breastfeeding or any other treatment that may conflict with receiving treatment from Remedy Well. You are also responsible for disclosing to Providers all medications, lab tests, and assessments received elsewhere to ensure that care is coordinated and appropriate. In addition, it is your responsibility to notify any other healthcare professional of any treatments, supplements, or laboratory tests that you receive from a Remedy Well Provider.

‍Referrals

‍Some conditions cannot be treated on Remedy Well via telehealth. By using Remedy Well's Services, you understand that one of our Providers may recommend that you see a medical professional in person. This means you may need to seek treatment in your local community or from your primary care physician.  

‍Insurance Use and Financial Responsibility

Remedy Well does not accept insurance at this time and therefore you are financially responsible for the services rendered. Upon request, Remedy Well may provide you with a receipt for Services, but you may not receive full reimbursement or any reimbursement at all. Furthermore, Remedy Well has opted out of and therefore does not participate with nor accept Medicare. Therefore, in your relationship with Remedy Well, if you become an eligible Medicare beneficiary, it is your responsibility to notify Remedy Well so that we can facilitate your transition to the service where these benefits can be used.

‍Telehealth Acknowledgement

‍By accepting this Consent to Telehealth, you understand and acknowledge the following: I understand that I have been given informed consent to receive medical care and treatment via telehealth from Remedy Well affiliated Providers. I have read this Consent to Telehealth carefully and understand that using telehealth may provide me with substantial benefits, but as with any medical service offered, results cannot be assured, and there are potential risks that may be involved in the use of telehealth Services. I understand that all existing confidentiality protections under federal and state law apply to information used or disclosed during my telehealth consultation. However, there are both mandatory and permissive exceptions to confidentiality that may allow or require disclosure of information used or disclosed during the telehealth consultation. I understand that Providers on the Remedy Well platform may at times recommend FDA-approved devices or medications to treat a condition in a way that differs from the use specifically approved by the FDA for such device or medication. I have the right to refuse such devices or medications. I understand that affiliated Providers on Remedy Well are an addition to, and not a replacement for, my local primary care provider. I understand that there can be no guarantee of satisfactory results in connection with Remedy Well or other healthcare Services. I understand that my Provider may determine that my condition is not appropriate for telehealth Services and that I may be asked to seek care within my local community or with my primary care provider. I understand that as a condition of service, I must maintain a relationship with an existing primary care provider as Remedy Well cannot replace such a relationship.

‍I UNDERSTAND THAT I CANNOT OBTAIN URGENT OR EMERGENT CARE THROUGH REMEDY WELL AND AS SUCH, IF I AM EXPERIENCING A MEDICAL EMERGENCY, I MUST SEEK CARE AT MY LOCAL EMERGENCY DEPARTMENT OR CALL 911.  

I understand that I will have access to all of my health care information at my request and in accordance with applicable laws and regulations. I furthermore agree and authorize Remedy Well and Providers to collect, use, and share my information, including my personal health information for any purposes permitted by law, including for treatment, payment, and health care operations. I understand that Remedy Well employs certified health and wellness coaches to facilitate the client experience and that I am not required to participate in these auxiliary services. Please see Exhibit A for consent to Remedy Well health coaching services. I understand that I have a responsibility to answer all questions about my health including my medical history honestly, and accurately as withholding such information could result in harm to me including in some cases, death. As such, I will keep my Provider informed of any changes in my health status, diagnoses, symptoms, treatments, medications, and/or supplements used. I consent to hold harmless Remedy Well including the associated MSO and Medical Group including their Providers, partners, vendors, pharmacies, Parent Company, agents, and subsidiaries in the event that my information is compromised; breached; lost; stolen; or my care is otherwise delayed as a result of the compromise or failure of Remedy Well’s website, applications, or platform technology. I understand that I can withdraw consent and cancel at any time in writing by emailing . Otherwise, this consent will be considered renewed upon each new telehealth consultation.

‍USE AGREEMENT

By establishing an account and/or logging into Remedy Well’s website, applications, and/or platform, and by otherwise using any of Remedy Well Services, you are automatically acknowledging and accepting the current version of this Consent to Telehealth. Any changes will be updated and made available on our website, superseding, and replacing all prior versions.